Thank you for shopping on ShopNightOwl.com

Confirmation

A confirmation email will be sent to you once the order has authorization. We begin preparing your order immediately after it is verified. With this sort of timeframe, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request if necessary.

Processing 

It usually takes 1-3 business days for your order, while some items may take longer due to personalization or customization. If we need more time to collect your order, we will contact you via email and/or phone number to communicate any updates.

Shipping 

Use the Shipping Calculator to see the shipping cost and timeframe for delivery.

• All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.
  
• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
• What will happen if I refuse to accept my delivery? If the order is returned to us, once we have received it, we will refund 50% of your payment to you.
• Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping

Tracking Your Order

You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number. 

It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available please try again later. 

Note for taxes

Our customers do not need to pay for importing fees, duties, or VAT (Valued Additional Tax). However, some limited countries (especially for some European countries such as Germany, Italy, UK, and Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.

Contact Us

If you have any further questions, please contact our customer service at hello@shopnightowl.com.